Questions everyone asks

MiEspacio is an all-in-one CRM platform designed for service-based businesses. It includes online booking, customer management, loyalty programs, team management, analytics, and a public business profile — everything you need to run and grow your business.

MiEspacio is built for service-based businesses. Beauty & wellness salons and pet care & veterinary clinics are fully supported today, with restaurants, senior-care residences and more industries rolling out next. If your business serves customers and needs scheduling or CRM, MiEspacio is for you.

Sign up for a Free account, set up your business profile, add your services and team members, and you're ready to accept bookings. The entire setup takes less than 15 minutes.

MiEspacio offers a Free plan with essential features. The Solo, Growth, Pro, Scale and Enterprise plans add advanced tools at competitive monthly or yearly rates. Visit the pricing page for a detailed comparison.

Yes! All paid plans come with a 30-day free trial. No credit card required — you can explore all features before committing. Your trial automatically converts to the Free plan if you don't upgrade.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and SEPA direct debit. Enterprise customers can also pay by bank transfer against an invoice. Payments are processed securely through our payment partner, Lemon Squeezy.

Customers can book appointments through your public profile page. You receive notifications, manage your calendar, and can set availability rules, buffer times, and cancellation policies.

Yes! Every paid plan includes a built-in loyalty system with points, tiers, and custom rewards. Customers earn points automatically and can redeem them for discounts or services.

You can add team members with different roles and permissions. Each staff member gets their own schedule, and you can track individual performance, manage shifts, and control what each team member can access.

MiEspacio supports automated notifications via email, SMS, WhatsApp, and push notifications. You can set up appointment reminders, booking confirmations, marketing messages, and custom alerts for your team.

The analytics dashboard provides real-time insights into revenue, bookings, customer trends, team performance, and more. You can view daily, weekly, and monthly reports, and export data in PDF or Excel format.

Yes, the platform currently supports five languages: Spanish, English, Catalan, Ukrainian, and Russian. Both the business dashboard and the customer-facing booking pages are fully translated.

We take data security seriously. All data is encrypted in transit (SSL) and at rest. We comply with GDPR, perform daily backups with 30-day retention, and never share or sell your data to third parties.

Yes! We integrate with Google Calendar, iCal feeds, Google Business Profile, WhatsApp, SMS and email, and the Redsys and Stripe payment gateways. A public REST API for custom integrations is on our roadmap and coming in a future release.

Native iOS and Android apps are currently in development and planned for Q4 2026. In the meantime, MiEspacio is fully responsive and works perfectly on any mobile browser — both for you and your customers.

Yes, our support team can help you migrate your customer data, bookings, and business information from other platforms. Contact us for a personalized migration plan.

We run on enterprise-grade cloud infrastructure with active monitoring and automatic failover. Incidents are handled by our team during business hours and the platform is designed for high availability.

The Free plan includes community support and documentation. Professional and higher plans get priority email support. Enterprise customers get a dedicated account manager and phone support.

Yes, you can cancel anytime from your dashboard. There are no long-term contracts or cancellation fees. Your data remains accessible for 30 days after cancellation.

No. With MiEspacio the commission is 0% on every booking, always. On some marketplaces, a regular client who hasn't booked through their app for 12 months counts as 'new' again and triggers a commission of up to 35%. That concept simply doesn't exist here: one flat fee, full stop.

We don't change the rules mid-game. The price you sign up for is the price you pay, and 0% commission is permanent — it's the core of our business model, not a launch offer. Any new plans will never apply to yours without your consent.

It's yours and it leaves with you. Free export of your clients, services and history whenever you want, and our team helps with the transition. We don't believe in keeping customers by holding their data hostage.

Yes — already today. Every invoice is generated with gap-free sequential numbering and a chained SHA-256 fingerprint per Royal Decree 1007/2023, and is submitted to the AEAT (VeriFactu), with TicketBAI support for the Basque Country. The obligation starts 1 January 2027 for companies and 1 July 2027 for the self-employed; with MiEspacio you won't have to change anything.