Questions everyone asks

MiEspacio is a workspace for service businesses. It brings online booking, client records, schedules, team access, payments and a public booking page together in one place.

MiEspacio is for service businesses that manage bookings, clients, teams, payments or recurring operations. The business-type catalogue shows the status of each sector.

Create a free workspace, confirm your business details, review services and prices, set availability, then make a test booking. Share your booking page only when everything looks right.

MiEspacio offers a Free plan with essential features. The Solo, Growth, Pro, Scale and Enterprise plans add advanced tools at competitive monthly or yearly rates. Visit the pricing page for a detailed comparison.

The Free plan can be used without a card. Paid plans include a 30-day trial; you need to add a card to start it. During the trial, modules whose status is “Available” or “Beta” are unlocked. If the subscription expires, paid access is paused while data is retained according to the privacy and retention policy.

Two separate things. (1) Your MiEspacio subscription is charged by Lemon Squeezy, our payment provider, which handles the payment, VAT and invoices. You can pay by card and, where available, Apple Pay, Google Pay or PayPal. (2) Your clients' payments for bookings and deposits run through your own configured gateway — Redsys or Stripe — so the money goes directly to your payment account. MiEspacio takes no booking commission.

You set the policy: deposit at booking, no-show fee and cancellation window. Because your clients' payments run through your own gateway (Redsys/Stripe), the money is yours from the start; refunds and chargebacks follow your policy and your processor's terms. MiEspacio never holds the deposit or takes a booking commission.

Clients choose a published service, an available time and, when applicable, a team member on your public page. You manage the appointment in your calendar and control availability, buffer times and cancellation rules.

Yes. Each team member can have separate morning and afternoon working blocks with a break between them. Online booking only offers real availability inside those blocks, while service duration, processing time and buffers keep the schedule accurate.

Yes. A service can require a prior consultation or another configured service dependency before online booking proceeds. Industry-specific safety checks, such as patch tests where applicable, are enforced only for business types that support them.

MiEspacio scores churn risk from each client’s personal visit rhythm: if someone who came every 5 weeks is now 9 weeks out, you’ll see it. RFM segments group your best clients, the ones cooling off and the ones to win back — and you can contact them from their record.

Loyalty programmes reward regular clients with points, tiers and perks. Package entitlement does not mean immediate availability: the module switches on in your account when its status on the features page is “Available” or “Beta”.

You can add team members with different roles and permissions. Each staff member gets their own schedule, and you can track individual performance, manage shifts, and control what each team member can access.

MiEspacio supports automated notifications via email, SMS, WhatsApp, and push notifications. You can set up appointment reminders, booking confirmations and alerts for your team. Marketing campaigns are a separate module, with its status on the features page.

The dashboard includes the daily summary, the daily close-out and CSV export of your data. Advanced analytics is a separate module, with its status on the features page.

Yes, the platform currently supports five languages: Spanish, English, Catalan, Ukrainian, and Russian. Both the business dashboard and the customer-facing booking pages are fully translated.

Connections use HTTPS/TLS and selected sensitive fields use application-level encryption. Privacy tools support consent, export, retention and erasure workflows; some fiscal records must be retained by law. Roles, responsibilities and current operational guarantees are described in the privacy information and service terms. Security issue? security@miespacio.app.

Access to forms, consents, health notes and before/after records is controlled by company roles. Selected sensitive fields use application-level encryption, and privacy workflows support consent, export and erasure subject to legal retention requirements.

Available integrations include calendar feeds, supported messaging channels and payment gateways such as Redsys or Stripe. Availability depends on your plan and configuration. A public REST API is not currently offered; check the integrations page for the active list.

There is no native iOS or Android app at present. The CRM and public booking pages are designed for modern mobile browsers, so staff and clients can use them without installing an app.

Migration assistance is available after we review the source export. Supported CSV files may include clients, services, prices, staff and availability; the exact scope, timing and any cost are confirmed before work starts. Photos, reviews and provider-specific data are assessed separately. Contact us for a migration plan.

MiEspacio includes health checks for the application, queues and scheduled tasks, but does not currently publish a customer-facing uptime SLA. Contact support if an incident affects your business.

Support channels depend on your active plan and agreement. Check the current pricing page for included support or contact us before purchasing if you need a specific channel or response arrangement.

Yes, you can cancel anytime, with no long-term commitment. You keep access until the end of the period you have already paid for. Before closing the account, export the records you need; what is kept afterwards depends on legal retention requirements.

No. MiEspacio's current pricing model applies a 0% platform commission to bookings made through your page. Payment processing, VAT, messaging overages and optional third-party services may be charged separately.

The current price and included features are shown before purchase. If plans or prices change, the applicable notice and terms will govern the change. The displayed 0% refers only to MiEspacio's booking commission; payment processing, VAT, messaging overages and third-party services remain separate.

Your business data remains under your control. Use the available export tools before closing the account and contact support if you need help with the transition. Some fiscal or legally protected records may need to be retained for the required period.

Invoices with correlative numbering, a chained hash and QR. The law (RRSIF) requires every invoicing system to comply from January 1, 2027 (companies) or July 1, 2027 (self-employed and others): it can work in VERI*FACTU mode, sending each record to the AEAT, or keep the records itself. VeriFactu invoice record chain: Available. VeriFactu submission to the AEAT: Coming soon. TicketBAI (Basque Country): Not available on MiEspacio. SII (Immediate Supply of Information): Not available on MiEspacio. A business subject to a system that is not available on MiEspacio cannot invoice with MiEspacio. Confirm the setup with your tax adviser before issuing real invoices.